Shipping

Last updated: August 18, 2026 

This Shipping & Pickup Policy applies to orders placed through https://raleighglenwoodnc.clothesmentor.com. 

Shipping Area 

We currently ship to eligible addresses within the continental United States. We do not ship internationally. 

Shipping Charges 

Orders with an eligible merchandise subtotal of $100 or more after discounts and before taxes and shipping charges qualify for free standard shipping. Eligible orders under $100 are charged a flat standard shipping rate of $8.99. Any different shipping charge displayed and accepted during checkout will control in the event of a discrepancy. 

Processing and Shipping 

Orders are generally processed during regular store business days. Most orders are prepared for shipment within approximately 1–2 business days, although processing times may be longer during holidays, promotions, severe weather, unexpected store closures, or other high-volume periods. Orders placed Friday through Sunday will generally begin processing on the next business day. 

Shipping Carrier 

Orders are generally shipped using USPS Standard Shipping or another comparable carrier or service when appropriate. Shipping methods may vary based on destination, package characteristics, carrier availability, or other operational considerations. 

Tracking 

When tracking is available, you will receive tracking information after your order ships. Please allow approximately 1–2 business days after receiving tracking information for the carrier’s tracking system to reflect movement of the package. 

Carrier delivery estimates are estimates and are not guaranteed by Clothes Mentor - Raleigh, NC. 

Address Accuracy 

Customers are responsible for providing a complete and accurate shipping address at checkout. 

If you discover an address error after placing an order, contact us immediately at (919) 301-8486 or glenwood@clothesmentorstores.com. We cannot guarantee that an address can be changed after an order has entered processing or shipment. 

Lost or Delayed Packages 

Once a package has been transferred to the shipping carrier, delays may occur that are outside our direct control. If tracking indicates an unusual delay or other delivery issue, contact us at glenwood@clothesmentorstores.com and we will assist where reasonably possible. 

In-Store Pickup 

When in-store pickup is offered, orders may be picked up from: 

Clothes Mentor - Raleigh, NC 

6025 Glenwood Ave 

Raleigh, NC 27612 

Phone: (919) 301-8486 

Email: glenwood@clothesmentorstores.com 

Pickup is available during regular store business hours. Please wait until you receive confirmation that your order is ready before arriving for pickup. The store may be closed or have modified hours on major holidays, during severe weather, or because of other unexpected circumstances. 

Contact Us 

Questions about shipping or pickup may be directed to: 

Clothes Mentor - Raleigh, NC 

Phone: (919) 301-8486 

Email: glenwood@clothesmentorstores.com